BeyondTrucks BLOG

What Questions to Ask Your TMS Vendor About OCR

Optical Character Recognition (OCR) technology can significantly enhance efficiency in the trucking industry by automating data entry and document processing. For trucking companies and field service applications, integrating OCR capabilities into a Transportation Management System (TMS) can streamline operations. Here are essential questions to ask your TMS vendor about their OCR capabilities.

**1. What Types of Documents Can the OCR Process?**

Understanding the range of documents the OCR can handle is fundamental. Ask if the system can process various document types, such as invoices, bills of lading, delivery receipts, and driver logs.

**2. How Accurate Is the OCR Technology?**

Accuracy is crucial for reliable data entry. Inquire about the accuracy rate of the OCR technology and any measures in place to correct errors and validate data.

**3. How Does the OCR Handle Different Document Formats?**

Documents come in various formats. Ask if the OCR can handle different formats, such as PDFs, scanned images, and handwritten documents, and how it manages variations in quality.

**4. What Languages and Characters Does the OCR Support?**

Multilingual support can be essential for international operations. Inquire about the languages and character sets supported by the OCR technology.

**5. How Does the OCR Integrate with the TMS?**

Seamless integration ensures efficient workflows. Ask how the OCR technology integrates with the TMS and other systems, such as ERP and CRM, to ensure smooth data flow and processing.

**6. Can the OCR Be Customized for Specific Needs?**

Every business has unique requirements. Inquire if the OCR can be customized to recognize specific fields, formats, and document types relevant to your operations.

**7. What Security Measures Are in Place for OCR Data?**

Security is paramount when handling sensitive documents. Ask about the security measures in place to protect data processed by the OCR, including encryption and access controls.

**8. How User-Friendly Is the OCR Interface?**

The interface should be intuitive and easy

 to use. Request a demo to see how user-friendly the OCR tools are and whether they meet your operational needs.

**9. What Support and Training Are Available for OCR?**

Comprehensive support and training are essential for effective use. Inquire about the training programs, user manuals, and customer support options available for the OCR technology.

**10. What is the Vendor’s Experience with OCR in the Trucking Industry?**

Finally, evaluate the vendor’s experience with OCR solutions in the trucking industry. Request case studies or references from other trucking companies in segments like liquid and dry bulk, chemical transportation, petroleum transportation, and fuel transportation to understand their success and satisfaction.


Integrating OCR technology into your TMS can significantly enhance operational efficiency by automating data entry and document processing. By asking the right questions, you can ensure your TMS vendor provides accurate, secure, and user-friendly OCR solutions. A robust OCR system will keep your fleet running smoothly and your business competitive in the dynamic trucking industry.